Terms & Conditions

Cheese Variables

All our cheese is handmade. Cheese moulds may vary and be colourful in appearance. These can be eaten for the experience of authentic handmade cheese or cut them out if you prefer. All moulds and rinds are edible. Cheese weights vary according to seasonal influences and moisture content.

Please contact us for catering rates and volumes.

When your cheese arrives

Ensure that someone will be available to meet the courier and chill the cheese. Check the delivery to ensure you are satisfied and refrigerate immediately* (if you don’t start eating it all up straight away!)

Once chilled, remove from the refrigerator a couple of hours before you intend to serve it.

*All of our cheese is designed to be perfectly fine at 24°c. If you haven’t managed to refrigerate it straight away , don’t worry, it will still be edible. (soft cheese may then be a little runnier)

Ordering and Shipping

*Please email us directly if you have any special notes/ requirements that go with your order*

We deliver all around New Zealand.

Rural deliveries can require extra time and by placing a rural delivery order you must acknowledge that you do so at your own risk.

Shipping costs will be based on the following:
South Island orders under $45 = $10 and orders over $45 = $12.
North Island  orders under $45 = $15 and orders over $45 = $20

Minimum order is $35.

Please have your orders in by Monday. Late orders will be filled on Wednesday of the following week.

Cheese is shipped by Post Haste on Wednesday and will arrive on Thursday around or after midday.

By agreeing to the Terms and Conditions, you understand that we cannot control delivery times nor packaging conditions once orders have left our premises. Please notify us within 72 hours of dispatch if your order does not arrive and we will follow it up with the couriers.

 

Returns and Refund Policy

We appreciate your custom and want you to have a delicious cheese experience. If for any reason you are not satisfied with your order, please take a photo of it and email it to us as soon as possible. If you require a refund please ensure you have your proof of purchase and return the item to us, unused and in its original packaging within 5 working days of having received it. If your refund is approved, your return shipping costs may also be reimbursed.

 

Privacy Policy

Payments via our website are securely processed through PayPal. For details on their privacy statement, please visit their website here.